Qualified, responsive customer service

15 years of expertise

At Capska, we've been working with our customers for 15 years now, and that's something to celebrate!
15 years during which we have grown, learnt and evolved, always serving your best interests.

What does that mean in practical terms:

15 years of evolution in our cutting processes
15 years of research to improve our packaging
15 years to expand our range of products
15 years to improve our consultancy service and continue training

And there's no question of resting on our laurels, because every day we're with you, every exchange by email or telephone, is an opportunity for us to be ever more efficient.

If you have a question or a comment, we're always here to listen.

You can reach us by phone
from Monday to Friday, 9am to 12pm and 2pm to 5pm

Or by e-mail via the Contact page on our website.

A close-knit team for top service

At Capska we've pushed back the walls so much, both literally and figuratively, that today our office teams work in open-space.

And that suits us just fine.
Because when you do your homework by email or telephone, you don't just have one or more contacts, you have a team, and a close one at that.

In our team, each member is unique, indispensable and interconnected. And through our daily exchanges we pass on ideas and solutions, creating a fluid and responsive collective intelligence.

In short, we pool our diverse and varied skills to provide you with the best possible solution to your problems.

We know all about urgency!

There's nothing worse than finding yourself without heating in the middle of winter...

That's why we make it a point of honour to serve you as quickly as possible:
Your messages are generally dealt with within 24 hours, and the same goes for orders.
Every morning our workshop team makes sure that all the previous day's orders are dispatched and forwarded to the carrier of your choice.

We've even created an Express - Priority Processing option, allowing you to have your order dispatched the same day.

A little extra service

As you've probably realised, running an e-commerce site doesn't mean we're available 24 hours a day. The only difference with a standard merchant is that our shop window is virtual, and the big advantage is that the physical distance between you and our company doesn't matter.

That's why you can send us your e-mails at any time, and we'll deal with them from 9am, Monday to Friday, depending on the order in which they are received or how urgent they are.

You can also send your request to Flammy, our chatbot!
If you don't find an answer to your request via this service, don't forget to leave him your e-mail address. He'll send it to us with your request and we'll get back to you as soon as possible.