Recommendations for replacing the glass panel yourself
1 – Take the measurements accurately
Use a DIY tape measure (not a sewing one or a fold-out one) to take the measurements of the panel. If the glass is broken in pieces, take the measurements of the frame and subtract 5mm from both the height and the width.
Give the dimensions in millimetres.
2 – Brand and model of your device
This information is given in the manual that was supplied with the device when it was purchased. If you don’t have the manual, there is a plate showing the model and reference numbers on the back of the stove, which should be visible.
You will find a large number of glass panels listed on our website. If you are in any doubt our customer service team is here to help you.
3 – Changing the seal for the glass panel
We recommend that you change the seal for the panel because a worn seal can lead to breakages.
If the panel sits on a flat edging, select a flat seal. The most commonly used seals are 10 x 2 mm.
If there is a groove behind the glass panel, select a round seal. The diameter of the seal is the same as the width of the groove.
Capska – a company on a human scale located in Normandy
The Capska teams are divided between glass cutting, packaging, customer service and IT.
Qualified customer service
Our staff can be reached Monday to Friday, from 9am – 12pm and 2pm - 5pm.
Please have all the necessary information to hand so that we can deal with your query as efficiently as possible: make and model of your device, invoice number etc...
Glass cutting to measure
We cut the vitro-ceramic glass to your measurements in our workshops located near Caen, in Normandy.
Our staff have the qualifications required to cut this type of glass and to bevel the edges. This gives a better finish and means the edges are no longer sharp.
Glass made in Europe
Our supplier of vitro-ceramic glass is located in Germany. This glass is specially designed for fireplace inserts, wood-burners and pellet stoves.
Schott Robax glass is manufactured in Germany and meets the following standards:
- EN 1748 T2 (quality of the materials making up the glass)
- DIN EN ISO 9001 (quality control during manufacture)
- DIN EN ISO 14001 (environmental management)
Telephone : 00332 31 53 20 70