FAQ

I’d like a quote before ordering

Customise your order using these quotation tips.

How can I track my order?

Problems with your order? Check our FAQ.

There’s a problem with my glass panel

Do you have a breakage problem? Have a look at our FAQ.

Problems with delivery

Are you experiencing a problem with your delivery? The answer to your question can be found in our FAQ.

How do I find my invoice?

Lost your invoice? This is the place to find it!

Create a business account

Open your professional account to benefit from exclusive advantages on Capska

How do I claim insurance cover for broken glass on a wood-burning stove or fireplace insert?

What steps do you have to take with your insurance to cover the cost of the broken pane of the wood stove or fireplace insert?

Product returns / After-sales service

How do I return an item? What should I do if my order is incomplete or damaged? How long does it take to get my money back ? Find all the answers in our FAQ

Chauffage au bois : aucune interdiction prévue en 2027

Wood heating will not be banned in 2027. Find out why this rumor is unfounded and why wood remains a sustainable and local energy source.

Is your stove or insert no longer working properly? Common symptoms and parts to check

Problems with draught, clogging, damaged glass? Find out about the most common faults with stoves and inserts, and the parts you need to inspect to correct them.