FAQ

Delivery

Find out more about our delivery conditions for glass for fireplaces and wood-burning stoves and products for wood-burning appliances.

I’d like a quote before ordering

Customise your order using these quotation tips.

How do I choose the right seals for my door and glass panel?

A few tips for choosing a gasket for the glass of a wood-burning stove or insert

How can I track my order?

Problems with your order? Check our FAQ.

Why choose self-cleaning glass?

Here are some tips and advice on choosing self-cleaning glass.

Advice and tips on replacing your glass panel

Here are some tips on how to replace the glass in your wood or pellet stove or insert yourself. Make a note of the make and model of your appliance to order your glass, unhinge the door, clean the glass frame, replace…

There’s a problem with my glass panel

Do you have a breakage problem? Have a look at our FAQ.

Folded glass

About us

Find out more about Capska, our team, our products and our values.

Curved glass

Everything you need to know about NEXTREMA heat-resistant vitroceramic glass

NEXTREMA glass-ceramic is renowned for its excellent resistance to heat and its robustness in the face of thermal shocks. There are six variants available.

Problems with delivery

Are you experiencing a problem with your delivery? The answer to your question can be found in our FAQ.

Qualified customer service at your service

Capska, 15 years' expertise at your service: listening, responsiveness, personalised advice and express processing of your orders. A close-knit team at your side.

What is ROBAX NightFlame® glass-ceramic from SCHOTT?

Thanks to ROBAX NightFlame® glass ceramic, you will no longer see soot residues once the fire is out.

How do I find my invoice?

Lost your invoice? This is the place to find it!

Secure payment

Our secure payment method

Why should I change my glass panel and door gaskets?

Why do I need to change the glass and door gaskets on my wood burner, wood stove or pellet stove?

Create a business account

Open your professional account to benefit from exclusive advantages on Capska

General Terms and Conditions of Sale

General conditions of sale of glass products and equipment on the Capska.com website

Safety distances for a floor plate and wall protection

Refer to our advisory sheet for essential tips on maintaining safety distances during the installation of floor plates and wall protections. Ensure a compliant and secure setup.

Insert pour cheminée foyer ouvert

How do I claim insurance cover for broken glass on a wood-burning stove or fireplace insert?

What steps do you have to take with your insurance to cover the cost of the broken pane of the wood stove or fireplace insert?

Product returns / After-sales service

How do I return an item? What should I do if my order is incomplete or damaged? How long does it take to get my money back ? Find all the answers in our FAQ

How can I effectively clean the glass in fireplaces, stoves and inserts ?

Use our products and tips to effectively clean the glass of fireplaces, stoves and inserts. Remove dirt and streaks without compromising surface integrity.

Privacy policy

Find out more about the Capska.com privacy policy

After-sales service and warranty

The Capska team packs and prepares parcels with the greatest care. We are never safe from an oversight or breakage due to transport. Find out everything you need to know in the event of breakage or a damaged parcel.

How do you carry out chemical chimney sweeping for fireplaces, wood-burning stoves, boilers, inserts, pellet stoves and cookers?

Protect your fireplace with chemical chimney sweeping. Dissolves flammable residues, improves performance and reduces the risk of fire. Safety and essential precautions

FAQ

Delivery

I’d like a quote before ordering

How do I choose the right seals for my door and glass panel?

Plaque de sol sur mesure

Prismatic glass